International Research Journal of Education and Technology

A new booking strategy is adopted by the corporation as a result of significant technology advancements and modifications in customer behaviour, with E-ticketing gaining a competitive edge. The purchase of E-tickets changes the global virtual markets. The reservation process for actual E-tickets is open to buyers. The ability to purchase E-tickets is a blessing for many Indian travellers. E-ticketing has grown immensely popular recently. Particularly web-enabled devices like computers, tablets, and smartphones were crucial to the explosion of information technology. E-ticket booking was modified along with the airlines' methods. Customers who have made e-ticket reservations are motivated, and they require more options. One of the key goals of the Indian Railways is to provide passenger amenities out of both corporate and social responsibility. The issue with E-ticket booking for passengers in Krishnagiri town is objectively examined in this study.. The study highlights the problems faced by the passengers while reserving     E-tickets. 150 passengers are drawn using Convenience sampling techniques. The study concluded that the opinion of the respondents towards the non-availability of computer or smart phone is consistent.

Keywords:E -ticketing, Consumer Technical Support, Enterprise, Passenger and Reservation.