International Research Journal of Education and Technology

This study investigates the role of SAP software in optimizing supply chain management (SCM) at Akash Metal Forming, with a focus on key SCM areas such as inventory management, logistics, supplier management, and customer service. Through a survey-based approach, data were collected on employee perceptions regarding the effectiveness of SAP software in meeting organizational SCM requirements. A one-way ANOVA analysis was conducted to assess the significance of the differences in mean scores across SCM areas, real-time tracking systems, interpretation, and customer service. Findings reveal that while "Interpretation" (p < 0.001) and "Customer Service" (p = 0.026) demonstrate statistically significant impacts on SCM outcomes, variables such as "Area of SCM" (p = 0.913) and "Real-Time Tracking System" (p = 0.156) do not exhibit meaningful differences across groups. The results underscore the potential of SAP software to enhance SCM, particularly in customer service and data interpretation, while also suggesting areas for further improvement. These insights provide actionable knowledge for companies considering or currently implementing SAP software for supply chain optimization.

Keywords: Supply Chain Management, SAP Software, Information Technology, Inventory Management, ANOVA Analysis