International Research Journal of Education and Technology

According to the Government of India, the Ministry of Information Technology estimates that in 2007 - 08 the information technology BPO industry will provide direct employment to      2 million people in India. Business Process Outsourcing (BPO) is also known as subcontracting or externalizing. BPO was originally used in the manufacturing industry, but is now used in a variety of business processes. Over the years, women have used their opportunities effectively and have proven again and again that they are no worse than others. Negotiations and initiatives to empower women at the pinnacle of the 21st century give women ample opportunity to stand out in the BPO sector. Currently, women are playing a leading role in both the public and private sectors, and women are actively participating in all areas. The development of the business process outsourcing sector is significant compared to other sectors in India. Women in this country are already empowered and play an important role in business processes and information technology. BPO's employment and career opportunities are a welcome choice for women.

The main objective of this study was to understand the challenges faced by women working in the BPO sector. This study was based on primary data collected by Trichy City Corporation in Tamil Nadu. The survey method was chosen to efficiently collect data from respondents. Research shows that women working in BPOs face a variety of challenges and challenges at work. Some problems are certainly common, such as mental and physical stress, lack of proper work-family balance, ill-treatment at work, stressful life and discrimination at work. However, some problems depend on age or category, for example, prejudices and stereotypes, security issues, etc.

Key Words: Women, Employees, BPO, Information Technology Communication (ICT).