International Research Journal of Education and Technology

The purpose of this study was to investigate Strategic Conflict Resolution Mechanisms and Administrative success in tertiary institutions in Cross River State, Nigeria. Three null hypotheses were formulated to guide the study. Works of literature were reviewed based on the sub-variables of the study. The population of the study consisted of 304 heads of departments. The whole population was used due to the small nature of the population. Multi-stage sampling technique and proportionate strategies random method was used for this study. Ex-post-facto research design was adopted for the study. The “Strategic Conflict Resolution Mechanism and Administrative Success Questionnaire (SCRMASQ)” instrument was used to measure these sub-variables, namely; avoidance strategy, compromise strategy and accommodation strategy. The instrument was face validated by experts in Measurement and Evaluation at the Faculty of Education, Cross River University of Technology, Calabar. Cronbach Alpha Reliability Estimate was used to determine the reliability coefficient of the scale, which ranged from .77 to .81, which indicates that all the sub-scale were reliable. The data were analyzed using simple linear regression analysis. All the hypotheses were tested at a 0.05 level of significance. The result of the research findings revealed that conflict management strategies had a significant influence on the Administrative Effectiveness of Heads of Departments in Tertiary Institutions in Cross River State. It was recommended among others that conflict in whatever form should not be ignored but effectively managed.

Keywords: Strategic, Conflict Resolution, Mechanisms and Administrative Success