A STUDY ON GRIEVANCE HANDLING AMONG EMPLOYEES IN IT INDUSTRY

Grievance handling is an important aspect of human resource management that helps organizations maintain employee satisfaction, improve workplace relationships, and ensure a healthy working environment. Effective grievance-handling mechanisms allow employees to express their concerns and resolve workplace issues in a fair and transparent manner. If grievances are not addressed properly, they may lead to dissatisfaction, reduced morale, conflicts, absenteeism, and lower productivity. Therefore, it is essential for organizations to have an effective grievance-handling system that promotes trust, communication, and employee engagement. This study focuses on analyzing grievance handling among employees from multiple IT industries. The main objective of the study is to understand the role of grievance handling practices in the organization and to examine employees’ awareness and understanding of existing grievance procedures. The study also aims to identify the factors that influence employees’ willingness to raise grievances and the challenges they face when reporting workplace issues.

The research adopts a descriptive research design to analyze the perceptions and experiences of employees regarding grievance-handling mechanisms. Primary data for the study was collected through a structured questionnaire distributed to 76 employees of multiple organizations Simple random sampling technique was used to ensure equal opportunity for employees to participate in the study. Secondary data was collected from organizational documents such as HR manuals, grievance policies, and employee handbooks to support the analysis and provide additional insights into the grievance-handling framework of the organization.