International Research Journal of Education and Technology

The Indian railway system is the second-largest railway system in the world. Established in 1853 from Bombay to Thane, the Indian railway system is one of the most efficient networks. The Indian government, acting through the ministry of railways, owns and runs Indian Railways, a state-owned corporation. In the middle of the 19th century, rail transportation in the nation started. First railway in the nation was built by Great Indian Peninsula Railway. After being nationalized in 1951, Indian Railway became the sole operator in the nation. There are 7500 railroad stations and around 1,14,500 kilometers of railroad in India. The railroad transports 2.8 million tones of freight and 30 million people each day. During British colonial rule, the southern Indian railway was first established as the great southern Indian railway corporation created in 1853 and incorporated in 1859 in great Britain. One of the 17 zones of Indian Railway has its headquarters at Chennai central. This study aims to assess passenger satisfaction towards the services provided by Indian Railways with special reference to Coimbatore city. This study aims to assess passenger satisfaction towards the services provided by Indian Railways with special reference to Coimbatore city. By systematically evaluating these aspects, this study intends to provide a comprehensive overview of the passenger experience in Coimbatore. The findings of this study are expected to assist policymakers, railway authorities, and other stakeholders in understanding the needs of passengers and in making informed decisions to improve the quality of railway services in the region. Ultimately, the study aspires to play a part in the broader efforts to elevate the quality of public transportation services in India, particularly within the context of Indian Railways' commitment to passenger satisfaction and service excellence.