A STUDY ON ROLE OF TECHNOLOGY IN COMMERCIAL BANK

Author: DR.M.BHUVANESWARI and ARIVARASU G

Published On: 2022-07-06

The global economy is undergoing transformation at a rapid pace and technology is instrumental for this change . The impact of technological revolution is being experienced in all walks of life and banking sector has also witnessed the same. Indian banking sector has also gone under complete transformation. Banking is no longer limited to traditional brick and mortar system rather it is shifting to brick and click system and virtual banking. This research paper is focussed on the level of customer satisfaction towards e banking and the suitable measures used to increase the e banking services with the data analysis of the respondents. The study was carried out by primary data with a sample size of 120 employees which where chosen by simple random method. Statistical tools used for this data collection are simple frequency analysis, Independent sample T-test, Chi-square and correlation test. The findings of the study revealed that majority of the respondents are using e banking services and they are vey much satisfied with the emerging technology towards e banking. Keywords: Banking technology, Commercial bank,