International Research Journal of Education and Technology

The Intelligent Online Complaint Management System is a web-based platform designed to modernize the process of registering and managing public complaints between citizens and government authorities. It replaces traditional manual complaint methods such as paper forms and phone calls with a centralized digital system. Citizens can register, submit complaints with supporting evidence like images or videos, and track their complaint status in real time. The system also provides an administrative dashboard for authorities to view, categorize, and resolve complaints efficiently. It is developed using the MERN Stack (MongoDB, Express.js, React, Node.js) for high performance and scalability. The platform is deployed using modern cloud services to ensure accessibility, transparency, and faster grievance resolution.

Keywords:
Complaint Management System,MERN Stack,Citizen Grievance Redressal,Web-Based Application,Real-Time Complaint Tracking,Cloud Deployment