International Research Journal of Education and Technology

With the fast pace of change in the Information Technology industry, the job requirements have increased, which has made the development of psychological skills essential for the welfare of employees. The current research focuses on the influence of Emotional Intelligence (EI) on the Job Satisfaction (JS) of employees working in the Indian Information Technology industry. Based on the EI model by Goleman, including Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills, this study analyzes how these aspects affect the five dimensions of Job Satisfaction, including Job Role Satisfaction, Work Environment, Pay and Reward, Career Growth, and Management and Recognition.

A quantitative cross-sectional research method was used in the study. The primary data were gathered from 94 IT professionals using a survey questionnaire with a 5-point Likert scale. The analysis was performed with PSPP, including descriptive statistics, correlation, and multiple regressions.

The results show that Emotional Intelligence has a highly significant influence on Job Satisfaction, with an Adjusted R² of 0.75, meaning that 75% of the variation in Job Satisfaction can be explained by Emotional Intelligence. Among the four components of EI, Social Skills were found to have the highest level of significance (β = 0.29, p = 0.000), followed by Motivation and Empathy (both β = 0.24), while Self-Regulation was the only insignificant component. The research highlights a person-oriented paradigm for HRM, suggesting EI-based training programs.

Keywords: Emotional Intelligence, Job Satisfaction, IT Sector, Social Skills, Motivation, Empathy, Self-awareness, Self-Regulation