International Research Journal of Education and Technology

This study investigates the impact of employee engagement on job satisfaction among Information Technology (IT) employees in Bengaluru, India's foremost technology hub. Using a quantitative, cross-sectional survey design grounded in Social Exchange Theory (SET) and Herzberg's Two-Factor Theory, primary data were collected from 124 IT professionals across various organizations. Six determinants — work environment, compensation and rewards, career growth and development, work-life balance, leadership and managerial support, and employee engagement — were examined for their influence on overall job satisfaction using SPSS, including descriptive statistics, independent samples t-tests, one-way ANOVA, Pearson correlation, multiple linear regression, and mediation (path) analysis. The regression model achieved R² = .596, explaining 59.6% of variance in job satisfaction. Employee engagement emerged as the strongest predictor (β = .439, p < .001), followed by work-life balance (β = .185, p = .031) and work environment (β = .140, p = .046). Mediation analysis confirmed that employee engagement acts as a significant mediating variable between all five organizational factors and job satisfaction. Notably, demographic factors such as age and work experience did not significantly influence job satisfaction (p > .05), whereas education level produced a significant difference (t = −4.505, p < .001). The findings offer theoretical contributions to SET and Herzberg's Two-Factor Theory in the context of knowledge-work environments and carry practical implications for IT organizations seeking to improve worker well-being and reduce attrition.

Keywords: employee engagement; job satisfaction; IT sector; work-life balance; leadership support; career development; Bengaluru; India