SERVICE EFFICIENCY AND STUDENTS SATISFACTION IN SCHOOL CANTEEN: BASIS FOR SERVICE ENHANCEMENT

Author: Celestina S. Yago, MAED Associate Professor, College of Education, Nueva Ecija University of Science and Technology, Philippines

Published On: 2025-08-26

DOI: https://doi.org/10.70127/irjedt.vol.8.issue08.739

This study examined the relationship between service efficiency and student satisfaction in a school canteen setting. With the increasing demand for quality and timely services in educational institutions, the school canteen plays a vital role in supporting student well-being and productivity. The research involved student respondents who evaluated canteen services based on key factors such as speed of service, cleanliness, staff behavior, food quality, and overall organization. Findings revealed that while most students were generally satisfied, certain areas such as queue management and food variety received lower ratings. A significant correlation was observed between efficient service—particularly staff attentiveness and promptness—and student satisfaction levels. The study emphasized the importance of maintaining a well-organized and hygienic environment, as these were consistently cited as major factors contributing to a positive experience. These insights suggest that improving canteen operations through training, better logistics, and regular student feedback can greatly enhance satisfaction and contribute to a more conducive school environment. Overall, efficient service delivery is key to ensuring that the school canteen supports student needs effectively.

Key Words:  Canteen Services, Cleanliness, Efficiency, Student Satisfaction, Timeliness