International Research Journal of Education and Technology

Urban areas often face a wide range of civic problems such as garbage overflow, damaged roads, water leakage, malfunctioning street lights, and poor sanitation. In many places, citizens still rely on manual processes such as visiting municipal offices or submitting written complaints to report these issues. These traditional systems are often slow, inefficient, and lack proper tracking mechanisms, which results in delays in resolving problems. This paper proposes a Smart Civic Complaint Management System that allows citizens to report civic issues through a digital platform. The system enables users to submit complaints by selecting a specific sector such as waste management, electricity, water supply, or road maintenance. once the complaint is submitted, it is stored in a centralized database and forwarded to the responsible municipal department for further action.

KeyWords: Smart city, civic complaints, municipal services, complaint tracking, e-governance, waste management, public infrastructure