Study of Supply Chain Performance with DIFOT as a Key Performance Indicator

The project aims to study the DIFOT (Delivered in Full On Time) as a KPI for supply Chain Management. DIFOT is a Supply Chain KPI which tells about the performance of the supply chain. DIFOT is calculated for every single product of the company. The formulas associated with the calculation are studied and used in the calculation of various indicators that are associated with the calculation of the DIFOT such as DIF (Delivered in Full), DOQ (Delivery On Quality), DOT (Delivered On Time), are calculated and these indicator results are used to calculate the DIFOT value. All indicator values are presented in percentages and DIFOT value is also represented in percentages. This KPI shall be used to represent the performance of the company in the customers point of view. It is helpful in enhancing the customer retention capacity of the organization. Keywords: DIFOT,DIF,DOQ,DOT and Supply Chain Performance